Security Tips
Protect Your Account
When it comes to security, nobody knows your account better than you. That’s why you should never share your card details, internet banking login details and token with anyone over the phone, SMS or email.
Being the preferred Ghanaian Bank providing simple, secured, and differentiated banking experience to customers, CBG is continuously developing and implementing security enhancements to ensure the integrity of our Online Banking platform and other Banking channels. Our goal is to protect your online safety, the confidentiality of your account and personal data.
Learn more about protecting yourself online, as well as how to spot fraudulent e-mails and Web sites.
Security Tips to Protect Yourself
- Giving away your Internet Banking login details, card details, personal identification number (PIN), and codes from your token device gives anyone total access to your account. CBG will never ask for any of these details via any form of communication.
- Keep your ATM cards safe and do not share your personal identification number (PIN) with anyone.
- Seeing a phone number or email address you recognize does not mean it is genuine. Always give cold-callers a cold reception.
- Use your hand or body to shield your PIN when you are conducting transactions at the Automated Teller Machine (ATM) or when making Point of Sale (POS) transactions at retail stores.
- Create strong or complicated passwords that are not easy to decipher and change them often.
- Check your bank account statements and card transactions regularly. If you see a transaction you cannot explain, report it immediately on (+233) 302 216000.
- Subscribe to SMS alerts to stay updated on your account activity.
- Always log on to our internet banking service via our website – https://cbg.com.gh
- Watch out for clone or fake websites. Check the URL carefully (https://cbg.com.gh).
- If you receive a call supposedly from CBG requesting your “keys to the safe” (banking details or credentials), end the call and report immediately on (+233) 302 216000.
How To Recognize Fraud
You are the first and best layer of defense in combating online fraud. Knowing how to detect and avoid scams is the ultimate protection.
The following will help you spot potential scams or attempted fraud.
Online fraud often takes the form of fraudulent e-mails and fake websites using the bank’s branding to appear authentic.
Spoofed Web Sites
Fraudsters create fake websites that look like CBG’s website to steal your login credentials or card details.
Always ensure the URL is https://cbg.com.gh before signing in.
Fraudulent E-Mails
Fake emails often ask you to “update” or “verify” your banking information and may include links to fake websites.
CBG will never ask you to confirm your PIN, password or card details via email.
Phishing
Phishing scams use emails or pop-ups to trick you into giving your online banking credentials or downloading malicious software.
- Do not open unknown emails.
- Do not click suspicious links.
- If unsure, contact the bank immediately.