1.0 Introduction

1.1 Background

This policy explains how cookies and other similar technologies such as web beacons and pixels (collectively referred to as “cookies”) are used by Consolidated Bank Ghana Ltd. (“CBG”) on our website and other online services.

1.2 What are Cookies?

Cookies are harmless text files that web servers can store on your computer or device when you visit a website. They allow the server to recognize you when you revisit.

1.3 What do we use Cookies for?

• Streamlining your web experience: CBG uses cookies to make our customers’ web experience smoother. Without cookies, you would have to rebuild your journey whenever you mistakenly close your browser page or lose the benefit of a personalized experience on the website.
• Personalization and advertising: CBG uses cookies to support personalization. Customized advertising is one of the main ways cookies are used to tailor your sessions.

1.4 What Cookies do we collect?

The list of specific data points we obtain from browsers includes:

• Source
• IP Address
• IP City
• IP Country
• Type of Browser

These cookies are stored and communicated only through HTTPS and use the Secure flag.

1.5 What is the retention period for the Cookies we collect?

Cookies retention does not last longer than 12 months.

1.6 Will customers have an option to choose?

Customers and visitors to the CBG website have the option to accept, reject, or confirm their choices regarding cookie functionality.